RETURNS & EXCHANGE
1. What is your Money Back Policy?
Once the product is returned under our 7 Day Money Back policy the refund will be credited to your account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).You may also choose to exchange the product. This is, however, applicable for orders within India only.
For International orders, please contact us at email@example.com or +91-9820579988, +91-22-26418250.
2. How do I return the product to H.CRAFT within 7 days?
Contact us at firstname.lastname@example.org or +91-9820579988, +91-22-26418250.
For returns, we can only accept the product without custom engraving, in its original good condition and with the certification and supporting original invoice. Further returned products should not show signs of wear.
In-store purchases to be returned instore only. Online purchases may be returned by courier with prior notice or instore.
As soon as we receive your request we will courier you a tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have your Name and Address on the outside return area.
Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by H.CRAFT. Note that once the package is sealed, it cannot be opened unless destroyed.
Once your package is ready, just contact our customer care team and we will send a courier to pick it up from you.
In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper proof package of H.CRAFT jewellery.
You will not be charged anything for this return shipping, it is as per our policy.
Once your returned item is received by H.CRAFT, your refund or new item will be processed.
Customers are advised to check our return/exchange policy before confirming the transaction. There may be some designs that may fall outside our customer-friendly standard returns & exchange policy.
3. What is your Exchange Policy?
We offer a One Year Exchange Policy on all purchases made from H.CRAFT, within India. The exchange value shall be 75% of invoice value.
For post 1 year exchange, please contact us for exchange value. Currently we offer the One Year Exchange Policy on orders within India only.