PRIVACY POLICY
PRIVACY POLICY
Thank you for visiting H.CRAFT FINE JEWELLERY. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with H.CRAFT FINE JEWELLERY is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect.
www.hcraftjewellery.com 'Website' is a site which is operated by H.CRAFT Fine Jewellery Pvt Ltd. For the purpose of the applicable data protection legislation, the data controller is H.CRAFT Fine Jewellery Pvt Ltd having its registered and corporate office at Ground floor, Ajoomal Mansion, 22 Peddar Road, Mumbai - 400 026 & Sales office at 1st Floor, Makhija Chambers, 196 Turner Road, Bandra (West), Mumbai - 400 050.
We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy ('Privacy Policy') sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or on our telephone order line or visit any of our stores. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at info@hcraftjewellery.com or by telephone at 
+91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Friday) (Closed on the 3rd Saturday of the month) before using this Website. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 01 January, 2016.
1. What Information do we collect?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information: Account registration information including your name, telephone number, postal address and email address; Billing information, transaction and credit card information (should you make a purchase with us); If you contact us, we may keep a record of that correspondence; and Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
In-store visits may be captured on closed-circuit television for security and training purposes.
2. What do we do with the information we collect
We use this information to provide you with a better service, and in particular for the following reasons:
INTERNAL RECORD KEEPING:
To improve our products and services.
To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
To communicate with you with regard to your hcraftjewellery.com account, or your H.CRAFT FINE JEWELLERY Business Account;
If you have purchased a product or requested a catalogue from us, you will be placed on the H.CRAFT FINE JEWELLERY mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at info@hcraftjewellery.com or by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday ) (Closed on the 3rd Saturday of the month) to let us know and you will be removed from our mailing list);
To contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;
To contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact our customer services department by email at info@hcraftjewellery.com or by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday ) (Closed on the 3rd Saturday of the month) to let us know.
3. Direct Marketing
As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by email at info@hcraftjewellery.com or by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday ) (Closed on the 3rd Saturday of the month)
4. E-Mail Marketing
We would also like to provide you with the information above by email. However, we appreciate that email 'spam' has become a problem in recent years. If you are a customer or you have previously asked us for information on our products: We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and We may also use your email address to share information about our products, services and events that may be of interest to you by way of H.CRAFT FINE JEWELLERY informational emails, unless you have asked us not to do so. Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you H.CRAFT FINE JEWELLERY informational emails. If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our customer services department by email at info@hcraftjewellery.com or by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday ) (Closed on the 3rd Saturday of the month)
5 Who do we share this information with?
We will not transfer or disclose your personal information to third parties other than to: the third party suppliers and vendors we engage to help us run our business; our affiliates, that is any member of our Group (meaning Ray Fine Jewellery Pvt Ltd and its subsidiaries), as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of H.CRAFT FINE JEWELLERY, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
Given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence. However, we have taken appropriate steps to ensure a responsible and high level of protection for the processing carried out in all countries in which we operate. Please see the section on 'Security and storage' below.
6. How to get copies of or amend the information we have collection?
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department at H.CRAFT FINE JEWELLERY, 1st Floor, Makhija Chambers, 196 Turner Road, Bandra (West), Mumbai - 400 050 or by email at info@hcraftjewellery.com.
If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department at H.CRAFT JEWELLERY, 1st Floor, Makhija Chambers, 196 Turner Road, Bandra (West),
Mumbai - 400 050 or by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday) (Closed on the 3rd Saturday of the month) or by email at info@hcraftjewellery.com as soon as possible. We will correct or update any information as soon as possible.
7. Choice/OPT-OUT
H.CRAFT FINE JEWELLERY provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all H.CRAFT Jewellery lists and newsletters, please contact us by email at info@hcraftjewellery.com
8. Security & Storage
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
All information provided through our Website, telephone, catalogue and in store is stored on servers. Such information will be processed by our staff who may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. H.CRAFT FINE JEWELLERY PVT LTD will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
9. Linking
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
10. Cookies
We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Website to recognize that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website.
We use cookies to: Record
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting 'Tools/Internet Options' and reviewing your privacy settings or by selecting 'delete cookies'. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking 'help' on your browser's menu or by visiting www.allaboutcookies.org No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
These terms and conditions apply to the H.CRAFT FINE JEWELLERY Web site located at www.hcraftjewellery.com, and the facilities available on the Website by another User, such User may contact H.CRAFT FINE JEWELLERY, 1st Floor Makhija Chambers, 196 Turner Road, Bandra (West),
Mumbai 400 050, by telephone at +91-9820579988, +91-22-26418250 (12:00 - 18:00, Monday - Saturday) (Closed on the 3rd Saturday of the month) or by email at info@hcraftjewellery.com
+91-9820579988