How Do I Exchange the Product with H. Craft Fine jewellery Pvt Ltd
Contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

For exchanges, we can only accept the product without custom engraving, in its original good condition and with the certification and supporting original invoice. Further exchanged products should not show signs of wear.

In-store purchases to be exchanged instore only. Online purchases may be exchanged by courier pick up with prior notice or instore.

Secure your jewellery with the original packing materials and certificate in the package provided by H.CRAFT.
Once your package is ready, just contact our customer care team at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.
and we will send a courier to pick it up from you.

In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your proof package of H.CRAFT jewellery.

You will not be charged anything for this return shipping in India only as per our policy.

Once your returned item is received by H.CRAFT, your new item will be processed.

Customers are advised to check our return/exchange policy before confirming the transaction. There may be some designs that may fall outside our customer-friendly standard returns & exchange policy.

We offer a One Year Exchange Policy on all purchases made from H.CRAFT, within India. The exchange value shall be 75% of invoice value.
For post 1 year exchange, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.
for exchange value. Currently we offer the One Year Exchange Policy on orders within India only.

For overseas clients please contact customer care department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.
for more details .

With regards to sizing of rings & bracelets, if the piece delivered to you is different from the size selected at the time of order, H.Craft will correct or replace the same & return. Parcel charges will be borne by us, please note this option is valid for a period of 7 days after you have received the parcel.

If the size is accurate as per selected size & you are not happy with present selected size & wish for a change of size, then H. Craft will oblige to make the necessary changes at a cost according to cost variations. You will bear minimal parcel charges for this action.

The above policy is valid for shipments within India.
For international orders and further details regarding repairs & resizing please contact us at info@hcraftjewellery.com or+91-9820579988, +91-22-31476872.

Click here to know more about the size guide

Accurately measuring your finger for its ring size is very simple. There is a standard conversion scale, and the same scale is used for both men and women. Note that it's best to measure your finger later in the day; fingers do swell a bit and you might have trouble removing a ring if you don't take this into account when sizing

Things you will need

1. Ruler
2. Thin Strip of paper /string/thread

For more details please contact our customer care department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

Click here to know more

Indian Bangles are sized by their diameter, which is a measure of the length of a straight line passing through the centre of the bangle, terminated at both ends on the circumference of the bangle. The unit of measurement is inches.

An inch is further divided into 16 sections. So, when we say the bangle size is 2-8, it means the diameter of the bangle is 2 full inches plus 8 sections of the total 16 sections of the inch. This effectively converts to 2 inches + 8/16 inches, which is 2 inches plus half an inch. I.e. 2.5"

Please contact our Customer Care Department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872 for further queries

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H.CRAFT provides free shipping on all items within India. For International orders & their custom charges, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

MOST PRODUCTS ARE SHIPPED WITHIN 7 to 15 BUSINESS DAYS

All the products will be generally shipped within 7 to 15 business days from the date when the order is placed. For customised orders or larger jewellery pieces it may take little longer. Delivery time will however depend on the courier company and your location.
The Customer has to specify the address and details of the person who will collect the shipment at the time of delivery. At the time of placing the order, the Customer has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:
Ration Card (should be issued in the name of the Customer / recipient in the case of a gift)
Driver's License
Permanent Account Number (PAN) card
Voters Identification card
Passport.

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent may also note down the details of the government photo identification. The recipient of the package must co-operate with the courier agent by providing required and valid copies of his / her government approved photo identification. In case the Customer wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Customer cannot (under no circumstances whatsoever) change the recipient details after the order is processed.

After placing an order, the Customer can change the shipping address before the product is actually shipped.
All shipping charges to addresses within India shall be paid for by H.CRAFT JEWELLERY. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to H.CRAFT JEWELLERY. All costs for re-shipment and handling in the case of non-delivery shall be chargeable to the Customer.

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.

Please note that the business days mentioned do not include Sundays and festive holidays.

For International orders and their delivery & custom charges, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

We process the national delivery only through reputed insured couriers. If there is no courier service available in your area, we do apologize for the inconvenience caused, we will contact you for alternate shipping address.
For orders to a specific pincode, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

For orders to a specific pincode, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services. Please do not accept any package that has been tampered with.

Yes. For more information, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

Until your order is ready to be shipped, you can change the shipping address. Please contact us at info@hcraftjewellery.com For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
However, for international deliveries, we will not be able to reship the product to your new address.

For further details regarding shipping please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

For Personal Engraving please contact our customer care department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

Designs may vary very slightly as all our products are hand crafted and set with only natural material sourced from the earths surface . Our gold is guaranteed as per your authentication certificate that we provide at the time of delivery . Further to this our gold is also hypoallergenic and is EU compliant.

Sustainable Standards

We embrace the philosophy of reduce, reuse, recycle, using predominantly recycled gold to create jewellery that not only celebrates luxury but also protects the planet. We also encourage clients to reuse their own materials, reducing the toll of new mining whilst also reducing the strain on our country’s foreign exchange reserves.

Gemstone Sourcing

Our diamonds are conflict-free, in full compliance with the Kimberley Process (India is a part of this process), ensuring they come from sources free of violence and exploitation. Our diamonds and gemstones are sourced from responsible suppliers locally and internationally.

Goldsmith Care

Beyond the materials, our commitment extends to the artisans who breathe life into our creations. We believe in ethical wages, going beyond industry standards to ensure fair compensation for the craftsmen and goldsmiths who shape each piece. Our gold is hypoallergenic and EU-compliant, meaning the chances of causing a skin allergy are negligible, and it is safe for our goldsmiths to work with. Cadmium, a standard solder material in India, is banned in our products and workshops as it can cause long-term health issues for our goldsmiths / karagirs. We use Cadmium free solders in all our pieces.

Our dedication is the heartbeat of every design, and we are proud to offer a work environment that nurtures both artistry and well-being. Our jewellery stands as a commitment to luxury that supports both people and the planet. Ethical is beautiful, and beauty is meant to last.

The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality.Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.

Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.  

International Gemological Institute (IGI):It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones and jewelry.

IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Cavalese, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai and Shanghai . The IGI School of Gemology operates from Antwerp, Mumbai, Dubai and Cavalese, offering a variety of courses designed for professionals and consumer enthusiasts alike.

A certificate from IGI represents the all-important 5th C that no one should be without: Confidence. As the world's largest independent gem certification and appraisal institute for diamonds, colored gemstones and jewelry, IGI is a standard of excellence for industry professionals and consumers around the globe.

If you still require hallmarking or certification please contact our Customer Care Department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872. There is time delay of 4 to 5 working days on request .

The BIS hallmark is a system that provides certification of gold jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased, conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India.

This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of a BIS logo, a 3 digit number that indicates the gold purity, the logo of the assaying center along with the logo or the code of the jeweller and the code that indicates the hallmarking date.The BIS hallmarking has a high reputation among the jewellery trading industry in India, and is widely accepted by the consumers.

If you require this Hallmarking or certification please contact our Customer Care Department at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872. There is time delay of 4 to 5 working days on request .