Shipping Policy

1. How much does it cost me to have my product delivered?

H.CRAFT provides free shipping on all items within India.
For International orders & their custom charges, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

2. What is the estimated delivery time?

MOST PRODUCTS ARE SHIPPED WITHIN 7 to 15 BUSINESS DAYS

All the products will be generally shipped within 7 to 15 business days from the date when the order is placed. For customised orders or larger jewellery pieces it may take little longer. Delivery time will however depend on the courier company and your location.
The Customer has to specify the address and details of the person who will collect the shipment at the time of delivery. At the time of placing the order, the Customer has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:
Ration Card (should be issued in the name of the Customer / recipient in the case of a gift)
Driver's License
Permanent Account Number (PAN) card
Voters Identification card
Passport.

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent may also note down the details of the government photo identification. The recipient of the package must co-operate with the courier agent by providing required and valid copies of his / her government approved photo identification. In case the Customer wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Customer cannot (under no circumstances whatsoever) change the recipient details after the order is processed.

After placing an order, the Customer can change the shipping address before the product is actually shipped.
All shipping charges to addresses within India shall be paid for by H.CRAFT JEWELLERY. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to H.CRAFT JEWELLERY. All costs for re-shipment and handling in the case of non-delivery shall be chargeable to the Customer.

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.

Please note that the business days mentioned do not include Sundays and festive holidays.

For International orders and their delivery & custom charges, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

3. How will the delivery be done?

We process the national delivery only through reputed insured couriers. If there is no courier service available in your area, we do apologize for the inconvenience caused, we will contact you for alternate shipping address. For International orders, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

4. Do you deliver to my pin code?

For orders to a specific pincode, please contact us at  info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

5. How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services. Please do not accept any package that has been tampered with.

6. Does H.CRAFT deliver internationally?

Yes. For more information, please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

7. Can I change my shipping address after I have placed an order?

Until your order is ready to be shipped, you can change the shipping address. Please contact us at info@hcraftjewellery.com
For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
However, for international deliveries, we will not be able to reship the product to your new address.

For further details regarding shipping please contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872

Returns & Exchange

1. How do I return the product to H.CRAFT within 7 days?

Contact us at info@hcraftjewellery.com or +91-9820579988, +91-22-31476872.

For returns, we can only accept the product without custom engraving, in its original good condition and with the certification and supporting original invoice. Further returned products should not show signs of wear.

In-store purchases to be returned instore only. Online purchases may be returned by courier with prior notice or instore.

Once your package is ready, just contact our customer care team and we will send a courier to pick it up from you.

In some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistic partner where you can drop your tamper proof package of H.CRAFT jewellery.

You will not be charged anything for this return shipping, it is as per our policy.

Once your returned item is received by H.CRAFT, your new item will be processed.

Customers are advised to check our return/exchange policy before confirming the transaction. There may be some designs that may fall outside our customer-friendly standard returns & exchange policy.

2. What is your Exchange Policy?

We offer a One Year Exchange Policy on all purchases made from H.CRAFT, within India. The exchange value shall be 85% of invoice value.
For post 1 year exchange, please contact us for exchange value. Currently we offer the One Year Exchange Policy on orders within India only.